CombatEmpire.com is an e-commerce website specializing in high-quality fitness shorts and gear designed for athletes and fitness enthusiasts.
➕ How can I contact customer service?
You can reach our customer service team by emailing support@combatempire.com during business hours (Monday to Friday, 9 AM – 5 PM EST).
➕ Do you have a physical store?
No, we are an online-only store, but we offer a detailed size guide and product descriptions to help you make informed purchases.
Orders and Payments
➕ What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as indicated on our checkout page.
➕ How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
➕ Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to request changes.
Shipping and Delivery
➕ What are your shipping options and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Delivery times may vary based on your location.
➕ Do you ship internationally?
Yes, we ship to select international locations. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy page for more details.
➕ How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and your location. We offer free standard shipping on orders over [amount].
Returns and Exchanges
➕ What is your return policy?
We offer a 30-day return policy on all unused and unworn items with the original tags attached. To initiate a return, please contact our customer service team.
➕ How do I exchange an item?
To exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures the fastest processing time for your exchange.
➕ When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to the original payment method.
Products
➕ How do I find the right size?
We provide a detailed size guide on each product page to help you find the perfect fit. If you have any questions, our customer service team is here to assist you.
➕ Are your products machine washable?
Yes, most of our fitness shorts and gear are machine washable. Please refer to the care instructions on the product label for specific details.
➕ Do you offer customization options for your gear?
Currently, we do not offer customization options. However, we are continually working on expanding our product offerings and may introduce this feature in the future.
Promotions and Discounts
➕ How can I stay updated on promotions and discounts?
Sign up for our newsletter to receive exclusive offers, promotions, and updates on new arrivals. You can also follow us on social media for the latest news and deals.
➕ Can I use multiple discount codes on a single order?
No, only one discount code can be applied per order. Please refer to the terms and conditions of each discount code for more information.
Account Management
➕ How do I create an account?
Click on the “Sign Up” button at the top right corner of our homepage and fill in the required information to create an account.
➕ How do I reset my password?
If you forgot your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
➕ How can I update my account information?
Log in to your account and navigate to the “Account Settings” section to update your personal information, shipping address, and payment methods.
If you have any other questions, please feel free to contact us. We’re here to help!
