Refund policy

Refund & Return Policy — Combat Empire

Last updated: [CONFIRM DATE]

We stand behind the quality of our gear. This policy explains your return and refund rights, how to start a return, and what to expect at each step.

 

 

1. Return Window

You may return most items within 14 days of delivery for a full money-back guarantee. If more than 14 days have passed since you received your order, we're unfortunately unable to offer a refund or exchange.

2. Eligibility

Situation

Eligible for Refund?

Who Pays Return Shipping?

Item arrived damaged or was damaged in transit

✅ Yes

Combat Empire

You received the wrong size, color, or item (our error)

✅ Yes

Combat Empire

You ordered the wrong size, color, or item (change of mind)

✅ Yes, within the 14-day window

Customer

Custom / personalized item

❌ No (see Section 3)

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A receipt or proof of purchase (order number or confirmation email) is required to complete any return.

3. Non-Returnable Items

Custom Gis and personalized gear are final sale and cannot be returned, refunded, or exchanged — with one exception: if a custom item arrives defective, damaged, or incorrectly personalized due to our error, it is eligible for a replacement (see Section 8).

Because we produce these pieces specifically with your name, academy branding, or custom specifications, we're unable to resell them once made — please double-check personalization details (spelling, sizing, colors) before submitting a custom order.

4. Condition Requirements

To qualify for a return, items must be:

  • Unused, unworn, and unwashed

  • In original condition with all tags attached

  • In original packaging where possible

Items that show signs of wear, use, or alteration may be declined or subject to a reduced refund, at our discretion.

5. Return Process

To start a return:

  1. Email support@combatempire.com with your order number and the reason for return.

  2. Our team will confirm eligibility and provide return instructions (including the return address).

  3. Pack the item securely with your proof of purchase and ship it back to us.

  4. Once we receive and inspect your return, we'll email you to confirm receipt, followed by approval or rejection of your refund.

Please do not send returns without contacting us first — unrequested returns may experience processing delays.

6. Refund Timeline

Once your return is approved:

  • Your refund will be issued to your original method of payment.

  • Please allow [CONFIRM: 5–10] business days for the credit to appear, depending on your bank or card issuer's processing time.

  • Refunds cover the price of the product only. Original shipping charges are non-refundable, and if you're responsible for return shipping (Section 2), that cost is deducted from or paid separately from your refund.

7. Exchange Policy

We currently offer direct exchanges only for defective or damaged items, for the same item in a different size or replacement unit. To request an exchange, email support@combatempire.com with your order number and photos of the issue.

For non-defective items (wrong size/color ordered by mistake), please follow the standard return process (Section 5) and place a new order for the correct item.

8. Order Cancellation

  • Orders may be cancelled free of charge within [CONFIRM: 12 hours] of purchase, or before the order enters production/processing — whichever comes first.

  • Custom and personalized orders cannot be cancelled once production has begun, as materials are cut and branding applied specifically for your order.

  • To request a cancellation, email support@combatempire.com immediately with your order number.

9. Late or Missing Refunds

If you haven't received your refund yet:

  1. Double-check your bank account or card statement.

  2. Contact your credit card company — it can take time for a refund to post officially.

  3. Contact your bank — there is often additional processing time on their end.

  4. If you've done all of this and still haven't received your refund, email us at support@combatempire.com and we'll investigate.

10. Damaged Items

If your item arrives damaged, contact support@combatempire.com within [CONFIRM: 24 hours] of delivery with your order number and photos of the damage and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.

11. Wrong Items Received

If we shipped you the wrong item, size, or color by mistake, contact support@combatempire.com with your order number and a photo of what you received. We'll cover return shipping and send the correct item or issue a full refund, at your preference.

12. Shipping Costs

Return shipping is the customer's responsibility except in cases of damaged items, defective items, or an error on our part (Sections 8, 10, 11). Original shipping charges paid at checkout are non-refundable in all cases.

13. Contact Us

Questions about a return, refund, or exchange? We're happy to help:

📧 support@combatempire.com

 

 

Combat Empire reserves the right to update this Refund & Return Policy at any time. Changes will be posted on this page.