Shipping Policy — Combat Empire

Last updated: [CONFIRM DATE]

At Combat Empire, we know you're eager to get your gear on the mat as soon as possible. This policy explains how we process, ship, and deliver every order — and what to do if something doesn't go as planned.

 

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1. Order Processing Time

Every order is reviewed, quality-checked, and prepared for dispatch before it ships. Because many of our pieces are made to order or produced in limited runs, please allow processing time in addition to transit time.

• Standard (in-stock) items: processed within [CONFIRM: 1–3] business days

• Personalized / custom items (name, academy logo, custom colorways, etc.): processed at our dedicated production facility and may require additional time before dispatch — see Section 4.

Total estimated delivery time — order placement to doorstep — is currently 7–9 working days. During high-demand periods (promotions, holidays, restocks) this window may extend; we'll notify you by email if your order is affected.

Business days are Monday–Friday, excluding public holidays in our fulfillment locations.

2. Order Confirmation

As soon as your order is placed, you'll receive an email order confirmation summarizing your items, shipping address, and total. An e-invoice is sent to your registered email at the same time — no separate request needed.

If you don't see this within an hour, please check your spam/promotions folder before contacting us at support@combatempire.com.

3. Shipping Rates

Shipping costs are calculated based on order size, weight, and destination, and are shown at checkout before you pay. As a general guide:

4. Personalized & Custom Item Shipping

Custom gis, personalized rashguards, and academy-branded gear are produced and shipped directly from our production facility rather than our standard warehouse. Because these ship separately:

• An additional shipping charge applies to personalized items, shown at checkout.

• Custom items may arrive separately from, and on a different timeline than, any in-stock items in the same order.

• Please double-check names, logos, sizing, and spelling before submitting a custom order — see our Refund & Return Policy for details on how customization affects returns.

5. Free Shipping

We offer free shipping on all orders of $135 USD or more (or the equivalent value in your local currency at checkout). This applies automatically — no code needed — and is calculated on your order subtotal before taxes/duties.

Free shipping does not apply to the additional production-shipping charge on personalized items (Section 4).

6. International Shipping

We proudly ship worldwide. Orders are routed through trusted courier partners depending on destination:

Courier selection may vary based on package size, destination, and service availability at time of shipping.

7. Customs, Duties & Import Taxes

For shipments outside the United States, your order may be subject to import duties, taxes, or customs clearance fees charged by your country's customs authority. These charges are determined by your local government and are the responsibility of the customer — they are not included in your order total or shipping cost, and Combat Empire has no control over their amount.

We recommend checking with your local customs office before ordering if you're unsure about potential charges. Refusal to pay customs fees, resulting in a returned or abandoned shipment, may result in deduction of return shipping costs and duties from any refund issued.

8. Tracking Information

Once your order ships, you'll receive a tracking number by email within 72–96 hours of placing your order. During periods of high order volume, this may take slightly longer — thank you for your patience.

If you haven't received tracking information within this window, contact us at support@combatempire.com and we'll look into it right away.

9. Shipping Delays

While we work hard to meet our estimated timelines, delays can occasionally occur due to high order volumes, courier disruptions, customs processing, weather events, or other circumstances outside our control. If we become aware of a significant delay affecting your order, we will notify you by email.

10. Incorrect Shipping Address

Please review your shipping address carefully at checkout. Combat Empire is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at support@combatempire.com as soon as possible — we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has entered processing.

11. Lost Packages

If tracking shows your order as delivered but you haven't received it, or your tracking has stalled for an extended period, please contact support@combatempire.com within [CONFIRM: 14] days of the expected delivery date. We will open an investigation with the relevant courier. Once the courier confirms non-delivery, we will issue a replacement or refund at our discretion.

12. Damaged Packages

If your order arrives damaged, please contact us at support@combatempire.com within [CONFIRM: 24 hours] of delivery with:

• Your order number

• Photos of the damaged item(s) and outer packaging

We'll arrange a replacement or refund once the claim is reviewed — no need to return damaged goods unless we request it.

13. Payment Methods

We accept all major credit cards and PayPal.

14. Contact Us

Questions about your shipment? Our team is here to help:

📧 support@combatempire.com

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Combat Empire reserves the right to update this Shipping Policy at any time. Changes will be posted on this page